Shipping policy

Processing Times

Estimated processing times are:

  • Ready-made prints and paper goods: 3–7 business days
  • Ready-to-ship original artwork: 5–10 business days
  • Commissioned artwork: according to the timeline provided during booking

Business days do not include weekends or federal holidays.

Processing time refers to the time needed to prepare an order before it is given to the shipping carrier. It does not include carrier transit time.

Commission Timelines

Commission completion dates are estimates unless a specific deadline has been agreed to in writing.

Turnaround time may be affected by:

  • The current commission schedule
  • The number and complexity of subjects
  • Delays receiving reference photographs or approvals
  • Requested changes
  • Drying, finishing, matting, or framing requirements

I will communicate any significant changes to the estimated timeline.

Shipping Rates and Delivery Estimates

Available shipping methods, rates, and estimated delivery times are displayed at checkout.

Delivery dates are estimates provided by the carrier and are not guaranteed unless an expressly guaranteed shipping service is purchased.

Federal rules require online sellers to have a reasonable basis for their stated shipping timeframe. When a promised shipping timeframe cannot be met, the customer must be offered the opportunity to consent to the delay or receive a refund for the unshipped merchandise.

Tracking and Insurance

Tracking information will be emailed when available.

Commissioned artwork and original artwork will be:

  • Shipped with tracking
  • Insured for the full purchase price
  • Packaged with additional protection
  • Sent with signature confirmation when appropriate

A signature may be required for higher-value orders.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please contact andreabowdenart@gmail.com immediately if an address needs to be corrected. Once an order has shipped, the address may not be changeable.

Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

Lost or Delayed Packages

Carrier delays can occasionally occur.

Contact me if:

  • Tracking has not updated for an unusually long period
  • The package has passed its estimated delivery date
  • Tracking states that the package was delivered but it cannot be located
  • The package appears to have been lost

I will help investigate the shipment and, when applicable, submit a carrier or insurance claim.

Please do not discard emails, tracking information, packaging, or delivery photographs while a claim is being handled.

Packages Marked Delivered

When tracking shows a package as delivered, please first:

  1. Check around all entrances and secure delivery locations.
  2. Ask members of your household or neighbors.
  3. Confirm the shipping address on the order.
  4. Contact the carrier or local post office.

Notify me promptly if the package remains missing so that I can assist with the next steps.

Damage During Shipping

Report shipping damage within 5 calendar days of delivery and retain the artwork, box, protective materials, and shipping label.

Claims without photographs or original packaging may be difficult for the carrier to approve.

International Orders

International shipping is available only where displayed at checkout.

Customers are responsible for applicable customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Customs processing may delay delivery.